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AlgoSec support programs

We aim to provide the most professional and highest level of technical support to our customers. Support is provided through centers located around the globe which serve customers and partners in their local time zone

Access to Knowledgebase and Documentation

Access to AlgoSec Technical Community

New Upgrades Patches and Hotfixes

Email Support

Coverage During Local Business Hours (9:00-17:00)

24 x 7 Coverage

Live Phone Support

Instant Online Chat

Priority Access to Support and R&D

6-Hour Response Time for Severity 1 Issues*

2-Hour Response Time for Severity 1 Issues*

Staging Environment in AlgoSec QA Lab

Annual On-Site Preventive Maintenance Visit

Quarterly Service Review

10% Discount On Certification Training (Unlimited Number of People)

Customer Type

Enterprise

Preferred

Self service

SMB

Large enterprise

Self service

SMB

Premium

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